Book a Court

Privacy Policy

Effective date: September 17, 2026

Overview

Greystone Pickleball Club ("Greystone," "us," "we," or "our") operates this website (the "Service") for our indoor pickleball club located at 900 N Opdyke Rd, Auburn Hills, Michigan 48326.

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service, and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined here, terms used in this Privacy Policy have the same meaning as in our Terms of Service.

Definitions

  • Service. The website operated by Greystone Pickleball Club.
  • Personal Data. Data about a living individual who can be identified from that data (or from that data together with other information in our possession or likely to come into our possession).
  • Usage Data. Data collected automatically, either generated by use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Cookies. Small files stored on your device (computer or mobile device).
  • Data Controller. The person or entity that determines the purposes and means of processing personal data. For this Privacy Policy, Greystone Pickleball Club is the Data Controller of your Personal Data.
  • Data Processor (Service Provider). Any person or entity that processes data on behalf of the Data Controller. We may use Service Providers to process your data more effectively.
  • Data Subject (User). Any living individual who uses our Service and is the subject of Personal Data.

Information We Collect

Personal Data

While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you ("Personal Data"), including but not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, city, state, and ZIP/postal code

We may use your Personal Data to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt out of any of these communications at any time by following the unsubscribe link in an email we send, or by contacting us. We do not sell, rent, or lease your email address or other Personal Data to third parties.

Usage Data

We may also collect information on how the Service is accessed and used ("Usage Data"). This may include your device's Internet Protocol (IP) address, browser type and version, the pages of our Service that you visit, the time and date of your visit, time spent on those pages, unique device identifiers, and other diagnostic data.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service. Cookies are files with a small amount of data, which may include an anonymous unique identifier, sent to your browser and stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent; however, if you do not accept cookies, some portions of our Service may not be available to you.

Examples of cookies we may use:

  • Session Cookies. To operate our Service.
  • Preference Cookies. To remember your preferences and settings.
  • Security Cookies. For security purposes.

How We Use Your Information

Greystone Pickleball Club uses the data we collect for purposes such as:

  • Providing and maintaining our Service
  • Notifying you about changes to our Service
  • Allowing you to participate in interactive features of our Service when you choose to do so
  • Providing customer support
  • Gathering analysis so that we can improve our Service
  • Monitoring the usage of our Service
  • Detecting, preventing, and addressing technical issues
  • Providing you with news, offers, and information about our programs, events, and memberships, unless you have opted not to receive such communications

Legal Basis for Processing Personal Data (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using Personal Data depends on the context in which it is collected. We may process your Personal Data because:

  • We need to perform a contract with you
  • You have given us permission to do so
  • The processing is in our legitimate interests and is not overridden by your rights
  • It is needed for payment processing purposes
  • It is required to comply with the law

Data Retention

We retain your Personal Data only for as long as necessary for the purposes set out in this Privacy Policy, including to comply with our legal obligations, resolve disputes, and enforce our agreements and policies. Usage Data is generally retained for a shorter period, except when it is needed to strengthen security, improve the Service, or we are legally obligated to retain it longer.

Data Transfer

Greystone Pickleball Club is based in the United States, and the servers and Service Providers we use may be located there. If you are located outside the United States and choose to provide us with information, please note that we transfer that data to, and process it in, the United States. Your consent to this Privacy Policy, followed by your submission of such information, represents your agreement to that transfer.

Disclosure of Data

We may be required to disclose your Personal Data if required to do so by law or in response to a valid request by a public authority (for example, a court or government agency). We may also disclose Personal Data in the good-faith belief that doing so is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of Greystone Pickleball Club
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of users of the Service or the public
  • Protect against legal liability

Security of Data

The security of your data is important to us, but no method of transmission over the internet or method of electronic storage is 100% secure. While we use commercially reasonable administrative, technical, and physical safeguards designed to protect your Personal Data, we cannot guarantee its absolute security. In the event of a security incident affecting your Personal Data, we will notify you and take other steps required by applicable Michigan and federal law.

Your Data Protection Rights (GDPR)

If you are a resident of the EEA, you have certain data protection rights, and Greystone Pickleball Club aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you would like to know what Personal Data we hold about you, or would like it removed from our systems, please contact us. In certain circumstances you have the right to:

  • Access, update, or delete the information we have on you.
  • Rectification: have your information corrected if it is inaccurate or incomplete.
  • Object to our processing of your Personal Data.
  • Restriction: request that we restrict the processing of your Personal Data.
  • Data portability: receive a copy of your data in a structured, machine-readable format.
  • Withdraw consent at any time where we relied on your consent to process your Personal Data.

We may ask you to verify your identity before responding to such requests. You also have the right to complain to a data protection authority about our collection and use of your Personal Data.

Service Providers & Third Parties

Booking & Membership Platform

Court reservations, open play, lessons, clinics, leagues, and membership sign-ups are handled through our third-party booking platform, PodPlay, at greystone.podplay.app. When you book, register, or pay through that platform, your information, including payment card details, is submitted directly to PodPlay and its payment processor, not to us. We do not store or have access to your full payment card details. Please review PodPlay's own privacy policy for details on how it handles your data.

Analytics

We may use third-party analytics providers, such as Google Analytics, to monitor and analyze use of our Service. If enabled, this data may be shared with other Google services and used to contextualize and personalize advertising. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on. For more on Google's privacy practices, see policies.google.com/privacy.

Links to Other Websites

Our Service may contain links to third-party sites that are not operated by us, including our booking platform, Google Maps, and social media pages. If you click a third-party link, you will be directed to that site. We strongly advise you to review the privacy policy of every site you visit. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children"), and we do not knowingly collect personally identifiable information through the Service from anyone under 18. If you are a parent or guardian and believe your child has provided us with Personal Data through the Service, please contact us so we can remove it. Junior Academy and other youth-program registrations are handled by a parent or guardian through our booking platform, not directly through this website.

Online Advertising

We may use remarketing services, such as Google Ads, to advertise on third-party websites to people who have previously visited our site. Third-party vendors, including Google, may use cookies to serve ads based on past visits to our website. You can set your ad preferences on the Google Ad Settings page, or opt out of interest-based advertising through your browser or a browser plug-in.

Governing Law

This Privacy Policy is governed by the laws of the State of Michigan, without regard to its conflict-of-law provisions. Any dispute arising out of or relating to this Privacy Policy is subject to the exclusive jurisdiction of the state and federal courts located in Oakland County, Michigan.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of changes by posting the updated policy on this page and updating the effective date above. You are advised to review this Privacy Policy periodically for changes; changes are effective as soon as they are posted.

Contact Us

If you have questions about this Privacy Policy, please contact us:

Greystone Pickleball Club
900 N Opdyke Rd, Auburn Hills, MI 48326
Phone: (248) 690-5700
Email: info@greystonepickleball.com

You can also read our Terms of Service.